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Cisco Finesse 11.5(1). Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.5(1). Cisco Finesse 11.0(1). When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Supervisors have additionalCustomers Also Viewed · Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) --- Cisco Finesse Desktop Interface · Cisco Finesse Agent and Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.5(1) · Cisco Unified CCX Report Description Guide

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